It is a familiar situation. The manhole cover is installed, the frame is set, and only then do you realise the lifting keys are not immediately visible.
Before assuming they are missing, it is worth understanding how lifting keys are supplied and which cover types include them as standard.
In most cases, this is not an error. It is a packaging or product type issue.
First Checks Before Anything Else
Lifting keys are small and deliberately packed to avoid damage in transit.
Before contacting us, check the following:
- Inside the main packaging, keys are often taped to the side or underside
- Within protective wrapping, where they can be overlooked during unpacking
- In the immediate work area, especially if packaging was removed quickly
They are easy to miss when unpacking on site.
Which Manhole Covers Include Lifting Keys as Standard
Not all manhole covers are supplied with lifting keys.
As standard, lifting keys are included with:
These ranges are supplied as complete access systems, including keys matched to the lifting points.
If you ordered one of these and the keys are genuinely missing, contact us and replacements can be arranged.
When Lifting Keys Must Be Ordered Separately
Most other recessed and solid top manhole covers do not include lifting keys by default.
This is intentional. Different covers require different key types depending on load rating, lid weight and lifting point design.
For these ranges, lifting keys must be added to the order separately. Each product page lists the compatible lifting keys to avoid mismatch.
Lifting keys are not universal. Using the wrong type risks damage to the cover or unsafe lifting.
Integrated Lifting Keys Explained
Some manhole covers use integrated lifting keys rather than removable ones.
These are built into the lid and remain flush when not in use. When access is required, the keys are pulled up into position for lifting.
Integrated lifting keys are commonly found on:
- Sealed and locking recessed covers
- Block paving recessed covers
- GrassTop recessed covers
- EcoGrid grass and gravel recessed covers
They remove the risk of misplaced keys, but still require careful handling.
A Note on Integrated Key Materials
Integrated lifting keys are manufactured from durable plastic.
They are designed to support the weight of the lid, but they should always be used correctly and without shock loading. Careful lifting remains essential, particularly on larger covers.
Summary
Missing lifting keys are rarely missing at all.
Check the packaging first. Confirm whether your cover type includes keys as standard. If keys are required separately, ensure the correct compatible type is ordered.
Understanding how lifting keys are supplied avoids delays, frustration and unsafe lifting practices on site.
